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How net4 Handles Your Personal Information

This Privacy Policy covers what we collect when you use net4, how we use it, and what choices you have. It applies to your account, your activity on the platform, and any payment details you provide through JazzCash, Easypaisa, or Raast.

Account dataPayment dataCookie controlsData retentionYour rights
net4 How net4 Handles Your Personal Information
HOW WE PROTECT IT

Security, Cookies, and Data Retention

We use SSL encryption across all account and payment pages so your session data is protected in transit. Passwords are stored in hashed form and never in plain text. For your account, we use a one-time password sent to your registered mobile number as part of the login flow — this means even if someone has your password, they cannot access your account without your phone.

Cookie Controls

We use functional cookies to keep your session active and analytical cookies to understand how pages perform. You can adjust non-essential cookie categories from your account settings at any time.

Data Retention

We keep your account data for as long as your account is active and for a period after closure as required by applicable rules. Once that period ends, personal data is deleted or anonymised.

Account Security

Your account is protected by OTP verification on login. If you notice activity you did not initiate, contact support immediately to freeze your account while we investigate.

Requesting Changes

You can request a correction to any inaccurate data we hold. Send your request via the privacy email contact with your account details and the specific correction needed.

PRIVACY CONTACT PATHS

Reach Us About Your Data

If you have a question about this policy, want to request a copy of your data, or need to raise a concern about how your information is handled, our support team is the right starting point. Requests about data access or deletion are handled separately from general account queries — use the dedicated privacy contact path below so your request reaches the right team.

Team online

Email Support

Send your privacy request or data query to our support address. Include your registered account email so we can locate your record and respond accurately.

Live Chat

Open the chat window from your account dashboard. For privacy-specific requests, state that clearly at the start so the agent routes your query to the data team.

Account Settings

Some data choices — like cookie preferences and marketing contact settings — can be managed directly from your account settings without contacting support.

Common Questions About This Policy

Clear answers to what Pakistan players most often ask about how their data is handled on net4.

We collect your name, contact details, and any documents needed for identity verification. We also record technical data like your device type and IP address to secure your session.

Payment references from JazzCash, Easypaisa, and Raast are stored only to match transactions to your account. That data is shared with the payment processor solely to complete the transfer.

Yes. Send a data access request to our support email from your registered address. We will confirm what data we hold and provide it in a readable format within a reasonable timeframe.

We retain data for a period after account closure as required under applicable rules. Once that retention period ends, your personal data is deleted or anonymised from our systems.

We do not sell your data. Outside of payment processors needed to complete JazzCash, Easypaisa, or Raast transactions, data is only shared where required by law or to protect account security.

Log in, go to account settings for basic details, or contact support via email for corrections to identity documents. Include your account email and the specific change needed.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.