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What You Need to Know Before You Start

net4 operates where local law permits, and your use of this platform is subject to the terms set out here. These terms govern your account, your activity on the lobby, and how we handle your information — whether you deposit via JazzCash, Easypaisa, or…

Pakistan-eligible regions onlyJazzCash, Easypaisa, Raast coveredAccount terms apply at registrationData handled under stated policyAccess subject to local law
net4 What You Need to Know Before You Start
HOW WE HANDLE DATA

Data, Cookies, Security and Your Rights

We collect only what is necessary to run your account and process payments. Your wallet details — whether JazzCash, Easypaisa, or Raast — are stored in encrypted form and never shared with third parties outside of payment processing and legally required disclosures. You have the right to request a copy of the data we hold on you, to ask us to correct inaccurate records, and to request deletion where no legal retention obligation applies.

Cookie Policy

We use session and preference cookies to keep you logged in and remember your lobby settings. You can manage cookie preferences through your browser settings at any time.

Account Security

Login is protected by OTP verification sent to your registered mobile number. Any change to your linked payment method — JazzCash, Easypaisa, or Raast — triggers a secondary identity check.

Data Retention

We retain transaction records for the period required under applicable law. Once that period lapses and your account is closed, identifiable personal data is deleted from active systems.

Your Request Rights

To access, correct, or request deletion of your data, contact support via live chat or email with your account wallet number. We aim to respond within a reasonable timeframe.

POLICY CONTACT

Reach Us About a Legal or Account Query

If you have a question about these terms, want to request changes to your stored data, or need to raise a policy concern, our support team handles these directly. Reach us through the channels below — for account-linked queries, have your registered JazzCash, Easypaisa, or Raast number ready so we can locate your record without delay.

Team online

Live Chat

Open the chat widget inside your account dashboard. Queries about account suspension, verification holds, or payment identity mismatches are handled here.

Email Support

Send policy or data requests to our support address. Include your registered wallet number — JazzCash, Easypaisa, or Raast — so we can match your record accurately.

Account Settings

Some data changes, like updating your mobile number or linked payment method, can be initiated directly from the account settings page inside the lobby.

Questions About Our Terms and Your Rights

These are the questions we get most often about the legal side of your account. If yours is not covered here, reach out through live chat with your registered wallet number to hand.

Account eligibility depends on local law. You must be in an eligible region of Pakistan where access is permitted. We verify this at the point of registration using your mobile and payment details.

A name mismatch between your account and your JazzCash, Easypaisa, or Raast wallet will place a hold on withdrawals until identity is confirmed. Contact support to resolve this with the correct documents.

Yes. Send a data access request to our support team by email or live chat. Include your registered wallet number so we can locate your record and respond promptly.

Contact our support team through live chat or email to request account closure. Any remaining balance will be returned to your verified payment method — JazzCash, Easypaisa, or Raast — after final identity checks.

We share payment data only with the processors needed to complete your JazzCash, Easypaisa, or Raast transactions, and only where legally required. We do not sell your data to third parties.

Platform access and account use are subject to the laws of the eligible region where you access the service. We do not make claims about specific jurisdictions; your local law determines what applies to you.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.